Up your service!

Yes! Up your service. How can you provide service even to strangers? How can we be potrayed as a service excellence person. Do you ever wonder?

Well, it is all depends on one's mentality? How this person is brought up? Is he is a pesimistic person or optimistic person?

SERVICE EXCELLENCE

1. Criminal (Awful, horrible, yucks, sucks)
2. Basic (E.g. you will reach your destination even if you got the worst taxi driver)
3. Expected (E.g. you will reach your destination)
4. Desired (E.g. you will reach your destination even w/o you telling the taxi driver the way)
5. Suprising (E.g. The taxi driver help you with your heavy baggage out from his taxi)
6. Unbelievable (E.g. The taxi driver actually send you home even you do not have enuf $$, and actually give you some $$ just in case)

Well, which category do I fall into? Well again depends on the job, the situation, the person.

If I don't like the person, but I do need to assist him. I assist with sulk face, or I will assist with the longest time period just to get to his nerves.

But if I am very busy, but this person is very nice to me, I will assist but maybe later.

If I am paid to provide service e.g. a salesperson, I have to smile & extend my greatest service even to the rudest ugliest attitude customers. Well, customer is always right.